Frequently Asked Questions
Everything you need to know about your JD Sports order.
How long does standard delivery take?
Standard delivery typically takes 3 to 5 working days. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your returns policy?
We offer a 28-day return policy for all items, provided they are in their original condition with tags attached. You can return items via mail or at any JD Sports store.
Can I track my order in real-time?
Yes, once your order is dispatched, you can track it through the 'Track My Order' page on our website or via the JD Sports mobile app.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and flexible payment options including Klarna and Clearpay.
How do I know if a shoe will fit me?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for athletic footwear.
Are your products authentic?
Absolutely. JD Sports only stocks 100% authentic products sourced directly from global brands like Nike, adidas, Jordan, and New Balance.